---
updatedAt: 2026-09-15T01:02:36.000Z
agentTools:
  projectIndex: https://docs.eosvolt.com/llms.txt
---

# Email delivery

A log of the transactional emails the platform sent on your behalf over the last 5 days, with the delivery status of each one, so "the customer says they never got it" becomes a question you can answer.

Confirmation codes, invoices, fleet and <Glossary>home charger</Glossary> invitations: all of them leave the platform on your behalf, and **Email delivery** is where you check what happened to them.

## The log

Columns: **Date**, **Recipient**, **Type**, **Subject** and **Status**, covering the **last 5 days**. Filter by email type and status, or search by recipient email address.

**Expand a row** for a plain language explanation of what the status means and the raw response from the receiving mail server. Delivered rows include a spam folder hint, which is the answer in most "I got nothing" cases.

Confirmation code emails always show the subject **Confirmation code** in the log. The code itself is never shown here.

## What the statuses mean

| Status             | What it means                                                                                    |
| ------------------ | ------------------------------------------------------------------------------------------------ |
| **Delivered**      | The receiving server accepted it. If the customer cannot see it, it is almost always in spam     |
| **Opened**         | It was opened                                                                                    |
| **Clicked**        | A link in it was clicked                                                                         |
| **Permanent fail** | The address does not exist or refuses mail permanently. Check the address for typos              |
| **Temporary fail** | Something transient, such as a full mailbox or a server refusing mail for now. These are retried |
| **Spam complaint** | The recipient marked it as spam. Further mail to them may be suppressed                          |
| **Unsubscribed**   | The recipient opted out                                                                          |

## Access

This page needs its own permission on top of the Intelligence one. If you cannot see the tab, ask your account owner.

## Common questions

**A customer says they never received their confirmation code or invoice. How do I check?** Search their email address here. The status tells you whether it was delivered, opened or failed, and delivered but unseen almost always means the spam folder.

**Why does the log only cover 5 days?** It is a troubleshooting tool for "did this arrive", which is a question people ask within hours, not weeks.

**The email says Delivered but the customer insists nothing arrived.** Delivered means their mail server accepted it. Ask them to check spam and any filtering rules. If it is a company address, their IT filter is the next place to look.

**What do I do about a Permanent fail?** Check the address for a typo and correct it on the customer's record. A permanent failure means that address will not accept mail no matter how many times you resend.

**An admin is not receiving fault alerts.** Check [Notification settings](https://docs.eosvolt.com/docs/notification-settings) first to confirm they are subscribed to that alert type and location, then search their address here to see whether the email was sent.