Adding a charger
Add a charger, pick its type, fill in its brand, model and serial ID, point the charger to the platform's OCPP address and check that it connects.
You add a charger to your account, then point the charger itself to the platform. Once it connects, you can watch, control and update it remotely.
At a glance
- Add charger: at the top of a location's Chargers tab, and on Charge points → Commercial chargers.
- The chargers already at the site, with their status and plugs.
- Commercial, Home, Hybrid and Private: the four charger types. The line under them says what the picked type is for.
- Location, Brand and Model: where the charger stands and what it is.
- Charge box alias and Price profile: what you call it and what charging on it costs.
Pick the charger type
The type decides who charges on the charger and who pays. You pick it when you add the charger, and it cannot be changed later.
| Type | What it is for |
|---|---|
| Commercial | A commercial charger: a public charger at one of your locations, where every driver pays your price. |
| Home | A home charger at a person's home, not tied to a location. |
| Hybrid | A hybrid charger: a home charger at one of your locations that other drivers can also use and pay for. |
| Private | A private charger in a shared building, where each plug belongs to a resident who pays for their own charging. |
If you open Add charger from a location's Chargers tab, then Home is not offered, because a home charger is not tied to a location. The charger types are compared in Charge points.
Step 1: Add the charger to your account
These steps add a commercial charger. If you pick another type, then the form also asks for the owner, as Home chargers, Hybrid chargers and Private chargers explain.
- Open Charge points → Commercial chargers, or open a location and go to its Chargers tab.
- Click Add charger.
- Pick Commercial.
- If you started from Commercial chargers, then pick the Location of the charger.
- Pick the Brand and Model of your charger.
- Enter a Charge box alias that tells you which charger it is on site.
- Pick the Price profile, or keep the location's price profile when the form fills it in.
- Enter the Serial ID exactly as the charger reports it.
- Click Save.
If your brand or model is not in the list, then contact support and it will be added, see Supported EV Chargers.
| Field | What it does |
|---|---|
| Serial ID | The ID the platform knows the charger by when it connects. If it differs from the charger's own ID, then the charger cannot connect. |
| State | Open lets drivers charge once the charger connects. Closed keeps it out of use. |
| Rename plugs | Gives each plug a name of your own, shown in the app. |
| Assign pre-generated QR codes | Links QR codes you received in advance to the charger's plugs. |
Each plug gets its own Plug ID and QR code. Download the QR codes from the charger's menu with Download QR Code.
Step 2: Point the charger to the platform
- Open the charger maker's configuration tool: an app, a web page or a local network page, depending on the brand.
- Find the setting for the OCPP server address, sometimes called central system URL or CSMS URL.
- Enter the platform's address.
- Save the charger's settings.
Use the secure address whenever the charger supports it:
wss://cosmos.eosvolt.com/If the charger does not support secure connections, or it sits on a closed internal network, then use:
ws://cosmos.eosvolt.com/Step 3: Check that it connects
A new charger shows Registering until it connects for the first time. Once it connects, its status turns Open and its plugs show their state.
If the registration takes longer than usual, then the platform says so after you save. It usually takes seconds, and sometimes a few hours.
You can also start a test session on the charger with the app.
If the charger does not connect
- Check that the Serial ID in your account matches the charger's own ID.
- Check the server address on the charger, and try the other address if one fails.
- Check that the charger has power and internet.
If it still does not connect, then contact support through your account manager or at [email protected]. Have the charger's brand, model and serial ID ready.
What a connected charger gives you
- Live status of the charger and each plug.
- Remote start, stop and reboot, and the OCPP toolkit.
- Remote firmware updates, see Firmware management.
- Every session in Sessions and on the Dashboard.
Common questions
My charger shows Registering. What does that mean? The charger is in your account but has not connected yet. Check the server address and the Serial ID, and that the charger has internet.
Where do I find the QR codes for the plugs? In the charger's menu under Download QR Code. Each plug has its own code that drivers scan to start charging.
Can I move a charger to another location later? Yes. Click Edit in the charger's menu to change its location, alias or model. Its type stays the same.
How am I billed for chargers? Per connector: each plug of a charger counts on its own.
My brand is not in the list. What do I do? Contact support with the brand and model, and it will be added. The current list is in Supported EV Chargers.
Updated 11 days ago