Wallet

The Wallet lets your app users keep credit inside the app and spend it on charging sessions and bookings. From the dashboard you can see what everyone is holding, hand out vouchers, top a customer up yourself, and follow every movement on a customer's balance.

💡
Availability
The Wallet is enabled per operator by EOSVOLT, and it sits inside the Customers menu, which is for operators with their own branded driver app. If you do not see the tab and want to use it, contact support.

Where everything lives

There is one Wallet tab under Customers, titled Customer Wallets. That single page carries both the vouchers you have created and the top-ups you have made, told apart by the Type column. Alongside it sits a My exports tab for the files you generate here.

An individual customer's own movements are not on this page. They are on that customer's Wallet tab, reached by opening the customer from the Customers list.

Customers → Wallet

At the top of the page, a Total customer wallet balance card shows what your users are holding between them right now.

The list underneath shows each voucher and top-up with its date, Type, alias, the customer it belongs to, the voucher code where there is one, the amount and its status. Narrow it with the Type and Status filters, or search for a customer or code.

Three buttons sit above the list: Add new voucher, Top up and Export.

Add new voucher

Vouchers are the way to put money into a wallet without taking a payment: a support refund, a goodwill gesture, a promotion, or credit for a fleet.

Click Add new voucher.
Fill in:
- Voucher alias: your own name for it, so you can find it in the list later.
- Amount: the value of the voucher.
- Voucher code: 5 to 16 characters, letters and numbers. This is what the customer enters in the app.
Save. The voucher appears in the list with its status.

A voucher that has not been used yet can be cancelled from its row menu. Once cancelled it cannot be used by anyone.

✅
Recommendation
Use a voucher rather than a card refund when you are putting a small amount right. It reaches the driver immediately instead of waiting on card settlement, and it stays visible in this list for the next person who picks up the ticket.

Top up

Top up adds funds straight to one or more customers' wallets. Pick the Customers you want to credit, give the top-up an alias for your own records, enter the Amount, and save.

⚠️
Important
You can add funds, but you cannot take them away again. There is no manual deduction. Plan corrections accordingly.

Export

Export offers two files:

Export balances: the current wallet balance of every user, as it stands now.
Export top-ups: the top-up history for a date range you pick, up to 30 days at a time.

The file is prepared in the background and appears on the My exports tab under Customers, where it can be downloaded for 48 hours, as many times as you need within that window.

A single customer's wallet

Open a customer from the Customers list and go to their Wallet tab. It shows the customer's current Balance and every movement on it:

Date and Time
Type: what the movement was, for example a top-up, a voucher, or charging.
Charging details: the session behind the movement, where there is one.
Payment method
Total: the amount of the movement.
Balance: what the wallet held after it.

If the customer has not activated their wallet in the app yet, the tab says so and the balance is not yet usable.

Mark refunded to user

Some wallet credits are owed back to the driver in real money rather than in charging. When you have actually paid a driver back outside the platform, for example by bank transfer, use Mark refunded to user on that row. It debits the wallet by that amount so the credit stops counting as spendable balance.

⚠️
Important
Only do this after the money has genuinely left your account. It cannot be undone.

What the driver sees

Inside the app, drivers can view their balance, top up with their own payment method, redeem a voucher code, and read their history. Everything you do here shows up for them, and everything they do shows up here.

Not the same as the Fleet Wallet

The Fleet Wallet an external fleet company holds is separate from the customer wallets on this page. It belongs to the company rather than to a driver, it is topped up by you or by the company's own fleet manager instead of by an app user, and it is drawn down by that company's fleet charging. It has no vouchers and no manual deduction, and it never appears in the lists here. See Fleet Wallet.

Best practices

Enable the Wallet in markets with limited card acceptance.
Use vouchers for refunds to avoid card settlement delays.
Give every voucher and top-up a clear alias, so the next person reading the list knows why it exists.
Check the top-up export after a promotion to see what was actually redeemed.

Common questions

Where do I see all the vouchers and top-ups I have created?
On the Wallet tab under Customers, titled Customer Wallets. The Type column tells vouchers and top-ups apart, and the Type and Status filters narrow the list.

How do I check one customer's balance and history?
Open the customer from the Customers list and go to their Wallet tab. The balance is at the top and every movement is listed underneath. See Customers.

Can I take money out of a customer's wallet?
No. Funds can only be added. The one exception is Mark refunded to user, which debits a credit you have already paid back to the driver outside the platform.

How do I refund a driver through the wallet?
Create a voucher for the amount and give the customer the code, or top their wallet up directly. Both reach them straight away.

How do I get a list of everyone's balances?
Click Export on the Wallet tab and choose Export balances. The file appears on My exports under Customers and stays downloadable for 48 hours.

A driver says their wallet does not work.
Check their Wallet tab. If it says the wallet has not been activated yet, the driver still has to activate it in the app before the balance can be spent.