Wallet
A flexible balance system that lets operators offer prepaid charging, smoother payments, and promotional vouchers.
The Wallet lets users store credit inside the EOSVOLT app and use it for charging sessions and bookings. Operators can manage settings, view balances, issue vouchers, and audit all transactions from the backend.
Overview
The Wallet can be enabled per operator. Once active, users can top up their balance inside the app using supported payment methods. All wallet events sync to the backend in real time.
Customers -> Wallet
This table lists all users with an active wallet.
Fields shown
- Name
- Current balance
- Last top up
- Total usage
- Created date
Selecting a user opens their detailed wallet profile.
Customer Details -> Wallet
Balance overview
Shows the user’s balance and recent wallet activity.
Actions available
- Add funds to the user wallet
- Issue a voucher
- View full transaction history
Important Admins cannot manually deduct funds from a user wallet. Any corrections must be handled through vouchers or external support workflows.
Activity list
Shows all top ups, voucher redemptions, and wallet usage for charging and bookings.
Top Ups
A complete log of all wallet top ups.
Each row shows
- Customer
- Payment method
- Amount
- Status
- Reference
- Timestamp
This is the best place to audit payment success and failures.
Transactions
A full history of all wallet related activity.
Transaction types may include
- Top ups
- Voucher redemptions
- Charging and booking consumption
- Refunds issued through vouchers
- Manual fund additions
Filtering by date, type, or user is supported.
Vouchers
Operators can create vouchers that users redeem inside the app or via support.
Voucher types
- Fixed value vouchers
- Refund or compensation vouchers
- Corporate and fleet vouchers
Voucher fields
- Amount
- Expiry date
- Usage rules
- Notes
All generated vouchers appear in the list with their status.
Voucher Details
Selecting a voucher shows
- Code
- Remaining balance
- Status
- Redeemed by
- Linked user wallet
- History
- Creation date
Unused vouchers can be cancelled at any time.
Add Voucher
From this screen, operators can create vouchers for users or general distribution.
Common uses
- Support refunds
- Compensation
- Fleet credit
- Promotions
Expiry and internal notes can be defined for tracking.
Manual Adjustments
Add funds
Admins can add funds directly to a user wallet. This requires
- Amount
- Internal note
- Confirmation
Not supported
Admins cannot remove or deduct funds manually from a wallet.
Mobile App Experience
Inside the app, users can
- View balance
- Top up
- Select payment method
- Review history
All changes sync instantly across app and backend.
Best Practices
- Enable the Wallet in markets with limited card acceptance
- Use vouchers for refunds to avoid card settlement delays
- Monitor failed top ups regularly
- Fleet customers benefit from Wallet controlled spending
Updated 9 days ago