My finances
Follow your charging revenue after the platform fee, withdraw it to your bank account, and read the subscription invoices for your plugs.
My finances shows the money your charging brings in after the Platform fee, and what you pay for your plugs. You request your payouts here yourself, or, on the remittance model, you are paid on a schedule, see Remittances.
At a glance
- Revenue and Billing: the two tabs of the withdrawal model.
- Transaction history: every payment and withdrawal. If a payment failed, then Failed payments is shown next to it.
- Available revenue in USD: what you can withdraw now, one card per currency.
- Withdraw: request a payout of that amount.
- The refresh line: when the list was last updated. It is refreshed every 30 minutes.
- Date and Source: when the money came in, and the session or booking it came from.
- Amount: what the driver paid.
- Platform Fee and Payout: the platform's share, and what is yours.
- Balance: your available revenue after that row.
Withdraw your revenue
- Go to My finances → Revenue.
- Check the amount on Available revenue in USD.
- Click Withdraw.
The message Withdrawal request accepted confirms it. The money reaches your bank account under Settings → Banking information within a few business days. The withdrawal then shows in the list with Download payout summary, and your available revenue starts again from zero.
If your admin account may withdraw revenue and there is money to withdraw, then Withdraw is shown on the card.
Read the transaction history
| Source | What it means for you |
|---|---|
| Session number - Charging fee | A paid charging session. |
| Booking and session number - Booking fee | A paid Booking fee. |
| Walk-in or Booking - Idle fee | A paid Idle fee. |
| Withdrawal USD | A payout you requested, with Download payout summary for your records. |
Failed payments lists the payments that were not captured, for example because the driver's card had too little money. They are not part of your available revenue.
Billing: your plug subscriptions
Billing shows what you pay the platform for your plugs:
- Next subscription invoice issue date: when the next invoice is made.
- Total plugs subscriptions: how many plugs the invoice counts.
- Payment method: the card the invoice is charged to. Click the edit icon to change it.
- Invoice total: the amount of the next invoice.
Invoices lists every invoice with its Date, Type, Plugs, Invoice Total and Status. The type is Subscription or New Charger, and the status Paid or Failed. Click the download icon to save one.
If a payment Failed, then check the card on Payment method.
If your account is billed offline, then Billing says so, and Payment method is not shown.
Financials for accounts with several operators
If your account manages several operators, then Financials is shown in your menu instead. Its Remittance and Subscription tabs cover every operator under you. Filter by CPO and Location, and use Mark as done to track what has been handled.
Common questions
How do I withdraw my charging revenue? Open My finances → Revenue and click Withdraw on the revenue card. The money goes to the bank account under Settings → Banking information.
What is the platform fee? The platform's share of each payment. Payout shows what is yours after it.
Why does my available revenue start from zero? You made a withdrawal. Every payment after it adds to the new balance.
One of my invoices says Failed. What now? The card was declined or has expired. Change it on Payment method in Billing.
I see only Remittance, not Revenue and Billing. Why? Your account uses the remittance model, where you are paid on a schedule, see Remittances.
Updated 11 days ago