My finances
Your operator account's money pages: available revenue and withdrawals, pending revenue, and your EOSVOLT subscription invoices, or, on the remittance model, your periodic payout statements.
Depending on your agreement with EOSVOLT and how your deployment is configured, My Finances can provide access to charging revenue, payouts, invoices, remittances, and subscription billing.
The sections and billing options available can vary between operators. For example, one deployment may use on-demand withdrawals, another may use scheduled remittances, while another may use a Subscription billing model.
Revenue
A detailed overview of your transaction history and earnings.
Where the withdrawal model is used, the top of the page shows your available revenue: the balance eligible for withdrawal. Click Withdraw to submit a payout request; requests are reviewed and processed by the EOSVOLT team within two working days.
Withdrawals go to the bank account configured under Settings → Banking information. Make sure your banking details are current before submitting a request.
The Pending revenue list at the bottom shows transactions registered but not yet available for withdrawal, typically sessions still being reconciled or processed.
Billing
The Billing section provides access to EOSVOLT invoices for deployments where this billing setup is used.
Depending on the configuration, the page can show information such as:
- Next invoice date
- The basis used for the upcoming invoice
- Payment method
- Total amount
- Previous invoices and their status
Click the download icon on an invoice to save it as a PDF.
The exact pricing structure and information shown depend on the billing model configured for the operator.
Subscription billing
For deployments using the Subscription billing model, My Finances can include a dedicated Subscription section with files generated for each billing period.
The way Subscription billing is calculated depends on the commercial setup for the deployment.
For example, a deployment can use hourly charging rates, with charging time and the applicable rate included in the monthly calculation.
Availability
Subscription billing and the available pricing options are configured per deployment and may not be available to every operator.
Prorated Subscription billing
Where applicable, Subscription billing can automatically account for changes made during a billing period.
This can include:
- A charger being added during the billing period
- A charger being removed during the billing period
- A subscription rate changing during the billing period
When a rate changes, the applicable periods can be calculated separately so the billing reflects when each rate was active.
Subscription files and reporting
For deployments using generated Subscription files, these are created automatically at the end of each billing period and remain available for later reference and download.
Depending on the billing configuration, a Subscription file can include information such as charging time, applicable hourly rates, usage fees, taxes, and calculated amounts.
The contents of the file depend on the billing model and commercial setup used for that deployment.
Subscription financials across operator networks
White label partners managing multiple operators can, where enabled, access a centralized view of Subscription invoices across their operator network.
This makes it possible to review invoice status and download invoices centrally, while individual operators can continue to access the financial information available to them through My Finances.
Availability
Centralized Subscription financials are intended for applicable multi-operator white label deployments and are not shown for every account.
Remittances
Some deployments use scheduled remittances instead of on-demand withdrawals.
In this setup, EOSVOLT pays charging revenue on the configured payout cadence and provides a statement for each payout.
See the Remittances guide for details.
Best practices
- Check available revenue regularly when your deployment uses the withdrawal model.
- Keep billing contact information and payment details current.
- Review generated financial files after each billing period where applicable.
- Retain downloaded invoices and financial files for auditing and tax reporting.
Common questions
Why does My Finances look different from another EOSVOLT deployment?
The available sections depend on the billing and financial setup configured for the operator. Not every deployment uses the same payout or billing model.
How do I withdraw my charging revenue?
If your deployment uses the withdrawal model, open My Finances → Revenue and click Withdraw. The payout is sent to the bank account configured under Settings → Banking information.
Why is some of my revenue "pending"?
Those transactions are registered but still being reconciled or processed. They become available for withdrawal once settled.
Where do I download my invoices?
Open the relevant section in My Finances. The available invoice and file sections depend on the billing model configured for your deployment.
I don't see Revenue and Billing, only Remittances. Why?
Your deployment uses the remittance setup, where charging revenue is paid on a configured schedule instead of through on-demand withdrawals.
How is Subscription billing calculated?
The calculation depends on the Subscription billing configuration for your deployment. Supported setups can include hourly pricing, prorated periods, and other billing components configured for the operator.
What happens if a subscription rate changes during a billing period?
Where prorated billing is used, the applicable rate periods are calculated separately so the billing reflects when each rate was active.
Can I access previous Subscription files?
Where Subscription files are part of the deployment, generated files remain available in My Finances for historical reference and download.
Updated 29 days ago