Account registration & setup

Your operator account starts with an invitation email. This page takes you from that email to a signed in account with your logo and billing information in place.

At a glance

• Language: the language you work in, filled in from your browser and marked Suggested from your browser.
• Company name: your company, as set up for you. It cannot be changed here.
• E-mail address: the address you sign in with, marked Used for login.

• Password and Confirm Password: your new password. Autogenerate password makes a strong one for you.
• The three password rules: each one turns green with a check when your password meets it.

1. Open the invitation

1. Open the email that invites you to create your operator account.
2. Click Complete sign-up.

The sign up form opens in your browser. If the email is not in your inbox, then check your spam folder, or ask the sender to send the invitation again.

2. Fill in the form

1. Check the Language, and pick another one if you prefer.
2. Enter your E-mail address.
3. Enter a Password that meets the three rules, and repeat it under Confirm Password.
4. Tick the box to accept the Terms & Conditions.
5. Click Sign up.

The email you enter becomes your login, and it can differ from the address the invitation went to. The news box under the terms is optional.

3. Your first sign in

You land on your Dashboard. It stays empty until your first chargers report sessions.

A Getting started panel sits in the bottom right. It lists the two things to do before you add charge points: Add company logo and Add billing information.

Your admin name starts as your company name followed by Admin. Change it on your Profile, see Language and your profile.

4. Add your company logo

1. Click Add company logo in the Getting started panel.
2. Click Select and pick your logo.
3. Click Save.

The logo goes on the invoices your customers receive. A square image of 400 by 400 pixels shows best. I will do later in Settings tab closes the window, and you add the logo later under Settings.

5. Add your billing information

1. Click Add billing information in the Getting started panel.
2. Enter the Street Address, City and Postal Code.
3. Enter your VAT/GST Identification number and your VAT/SALES TAX rate.
4. Click Save.

The country is set for you and cannot be changed here. When both steps are done, You are all set! confirms it, and the panel goes away.

Then add the bank account for your payouts under Settings → Banking information, see Settings.

6. Set up your network

1. Create your first location, see Creating a location.
2. Add your first charger, see Adding a charger.
3. Start a test session, and check that it shows under Sessions.

Common questions

Can my login email differ from the invitation email? Yes. The email you enter in the sign up form becomes your login.

Why is my dashboard empty? It fills in once your chargers report their first sessions. Add a location and a charger, then run a test session.

How do I change the language I picked when I signed up? Change it with the language switcher in the top bar, or on your Profile. The choice is saved on your account.

Why does the invitation link not work any more? An invitation can be used once. Ask the person who invited you to send it again.

Where do I change the logo or billing details later? Under Settings, in Company Logo and Billing information, see Settings.