Customers

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Notice
This section is available for White Label partners, operators with their own branded driver app.

The Customers menu provides an overview of all end users registered in your branded mobile app. From here, operators can look up customers, view their account details, manage RFID keys on their behalf, check wallet balances, and review their full charging history. For support work, this page is usually the starting point: find the customer, then drill into the part of their account the ticket is about.

The menu also holds the Notifications tab, where operators send push notification campaigns to their app users. See the Push Notifications guide.

Customer List

The Customers menu opens a sortable list of all app users:

E-mail
Name (if provided)
Phone number (where available)
ID: the customer's internal EOSVOLT ID
Wallet: the customer's wallet balance (shown when the wallet feature is enabled)
Last charge: the most recent charging activity

Use the search bar to find a customer by email, name, or ID.

Customer Details

Clicking a customer opens their account, organised into tabs. The header always shows the registration date ("Created on"), so you can confirm account creation at a glance.

Overview

Key account details: the customer's email (their unique login), first and last name (if provided), and customer ID. This view helps support and admin teams quickly identify users or confirm an account exists.

Wallet

Shown when the wallet feature is enabled: the customer's balance and wallet transaction history. See the Wallet guide for how wallets work, including top-ups and refunds.

Cars

Shown when the customer has registered vehicles in the app: the cars linked to their account.

RFID

All RFID keys linked to the customer. From here you can:

Add a new RFID key on the customer's behalf
Remove or replace existing keys

If the customer has no active keys, the tab shows "This user does not own any RFID keys", with an Add RFID key button to assign their first one.

💡
Tip
Adding a key here links it to the customer's existing app account, so their charges are billed through their normal payment method. This is the standard fix when a driver buys or receives a physical charging key and asks for it to be activated.

Charging History

Every charging session on the customer's account. Each entry includes:

Date and time
Status (e.g., Completed)
Type (Walk-in or Booking)
Location
Plug ID: the specific connector used
Charging details: total kWh and price per kWh
Payment method (e.g., Visa (Stripe))
Total: the amount charged for the session

For each session you can download the detailed log for troubleshooting. For the full investigation toolkit, including AI analysis of what happened during a session, open the session from the main Sessions section.

Common questions

How do I find a customer's account?
Open Customers and search by their email, name, or customer ID.

How do I add an RFID key for a customer?
Open the customer, go to the RFID tab, and click Add RFID key. The key is linked to their account and billed through their registered payment method.

How do I see a customer's charging history?
Open the customer and go to the Charging history tab. Every session on their account is listed, with downloadable logs. You can also search for their sessions directly in the Sessions section.

How do I check a customer's wallet balance?
The Wallet column in the customer list shows the balance directly, and the customer's Wallet tab shows the full transaction history. See the Wallet guide.

A driver says they can't log in. How do I verify their account?
Search for their email in Customers. The Overview tab confirms whether an account exists with that email and when it was created.

Why don't I see the Customers menu?
The Customers section is available for operators with their own branded driver app (White Label partners). If your drivers use the shared EOSVOLT app, their accounts are managed by EOSVOLT.