Creating a new CPO

CPO lists the charge point operators your account manages, and lets you create new ones. Use it to set up an operator and invite its owner, who then runs the account themselves.

At a glance

• Add new CPO: opens the Create CPO form.
• Name: the operator; click it to open its page.
• E-Mail: the address of the operator's owner.
• Chargers: how many chargers the operator has.

• Overview, Chargers and Charging history: the tabs of the operator's page.
• Basic information: name, email, contact person, phone number, COMPANY TIME ZONE and the logo for QR codes, with Edit.

Create the CPO

1. Go to CPO in the top menu and click Add new CPO.
2. Enter the NAME of the new operator.
3. Enter the E-MAIL of its owner, who becomes its first admin.
4. Pick the Currency and the Company Time Zone.
5. If your account bills its operators through the platform, then fill in the Billing address and choose the Billing model.
6. Click Save.

The operator joins your list, and its owner gets an invitation email to sign up, see Account registration & setup.

Billing details for the operator

If your account bills its operators through the platform, then the form has a Billing address and a Billing model section. The address is optional, and it shows on the operator's page under Billing Information. Under Billing model you choose how the operator pays for using the network, from the options your account offers.

You can change the billing model later with Edit on Basic information, where BILLING MODEL shows. The change starts at the beginning of next month, and you can cancel it until the current month ends.

Before the owner signs up

Until the owner signs up, the operator's page reads This CPO has not signed up yet. with Resend invitation e-mail. You can already prepare the operator: pick it as the operator when you create its locations and add its chargers. They are waiting in the account when the owner first signs in.

The operator's own page

Click an operator in the list to open it:

• Overview: Basic information, Billing Information, Banking information and Fees.
• Chargers: the operator's chargers.
• Charging history: the operator's sessions.

If your account bills its operators through the platform, then Fees is not shown, because the billing model sets what the operator pays.

If your admin account may change module access, then Module access is shown on Overview, where you choose the sections the operator has.

Once signed in, the owner runs their own account: their admins, locations, chargers and prices. As the account above them, you keep seeing their chargers, sessions and finances.

Common questions

Who becomes the admin of the new CPO? The person whose email you enter. They get the invitation, sign up and become the operator's first admin, who can then invite more admins.

The owner never got the invitation. What now? Open the operator's page and click Resend invitation e-mail. Check the address for typos as well.

Can I set up locations before the owner signs up? Yes. Pick the new operator as the operator when you create the location, and add its chargers there.

Can I change how the operator is billed later? Yes, on the operator's page. A new billing model starts at the beginning of next month, and you can cancel the change until then.

Can I change the operator's currency later? The currency you pick is the operator's currency for its prices and reports. If it has to change after the operator starts, then contact support.