Diagnostics

The Diagnostics tab displays a list of all charger errors that have occurred within your network. This section helps operators identify issues quickly, monitor charger health, and track resolution progress.

Viewing Charger Errors

Each entry in the Diagnostics list represents a reported fault from a charger. This may include communication issues, hardware faults, or power interruptions.

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Tip

Use this view as your central tool for real-time charger health monitoring. You can filter or sort the list to find specific errors faster.

Resolving Issues

Once an issue has been fixed, click the Solve button on the right-hand side of the corresponding entry. This marks the issue as resolved.

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Process

• Clicking Solve removes the error from the Current tab.
• The entry is automatically moved to the History tab for archival reference.

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Note The History tab keeps a complete record of previously resolved issues, allowing you to review when and by whom each problem was addressed.

Best Practices

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Recommendations

• Always verify that the charger is fully operational before clicking Solve.
• Use the OCPP Logs from the Sessions page if further technical details are needed.
• Review the History tab regularly to identify recurring error patterns or hardware issues.

Would you like me to add a “Diagnostics History & Reporting” follow-up page that explains how to review past error logs, export diagnostic data, and use it for performance or maintenance analytics?