Monthly billing for plug owners

With monthly billing, a plug owner stops paying after each session and gets one bill after the month ends. You can also charge a fixed monthly fee per plug, on the same bill.

At a glance

• Paid charging: the plug's owner pays for their charging.
• Charging costs billed monthly: the charging adds up over the month and is billed once.
• Subscription and Set per-plug subscription fee: a fixed monthly fee for the plug.
• Skip idle fee: whether the location's idle fee applies to the plug.

• Owner: the subscription icon next to a plug ID marks a plug with a monthly fee.

Put a plug on monthly billing

1. Open the private charger's menu and click Edit.
2. In the plug's block, switch on Paid charging.
3. Switch on Charging costs billed monthly.
4. Click Save.

From then on, the owner needs no payment card to start and nothing is charged at the charger. The session costs add up to one bill per month.

Two more things must be true before a session goes on the bill:

• The plug has an owner who has redeemed their code. Sessions on an unclaimed plug are paid per session.
• The charger has a price profile. Without one there is nothing to price, and the bill carries only the fee.

If you switch monthly billing off during a month, then new sessions are paid per session again. The charging already added up is still billed when the month closes.

Charge a fixed monthly fee

1. In the plug's block, switch on Subscription.
2. Enter the amount under Set per-plug subscription fee.
3. Click Save.

The fee is in your account's currency and does not depend on Paid charging. The first bill covers only the days from the handover, so the fee is prorated by the day. If you switch the fee off during a month, then it is left off that month's bill.

What is on the bill

• The plug subscription fee, if the plug has one.
• The charging of the billing period, session by session.
• Tax, by your account's pricing: included in the price, or added on top.
• The processing fee, as on any other invoice.

The bill goes out as the last day of the month ends, in your account's time zone. To bill on another day of the month, contact support.

A plug with a fee gets a bill even in a month without charging. A plug with nothing to bill gets none.

A session that ends after its month was billed goes on the next month's bill, so nothing is billed twice.

What the owner receives

The owner gets an email under your company name with the period, the total and a button to pay. A PDF statement is attached. It lists every session of the month and sums up the fee, the charging, the tax and the total.

The button opens a secure card payment page for the exact amount. If the owner leaves the page without paying, then the bill stays open and the same link keeps working.

Monthly billing in your session list

Until the month is paid, the payment method of these sessions reads as monthly billing. Once the bill is paid, the sessions of that month show the card that paid it.

Paid charging counts toward your revenue session by session. The fee does not, because you charge it to the resident directly.

Common questions

Why is the plug owner not asked for a payment card? The plug has Charging costs billed monthly on. Nothing is charged at the charger, and the charging goes on the monthly bill.

The plug has an owner, but they still pay per session. Why? Owning a plug does not turn on monthly billing. Switch on Charging costs billed monthly on that plug, with Paid charging on as well.

Is a plug with a fee billed in a month without charging? Yes. The owner gets a bill for the fee alone.

Can the owner pay in the app? No. The owner pays with the button in the bill's email.

The owner says the first bill looks small. Is it wrong? No, if it is their first month. The first bill covers only the days from the handover, and the fee line shows the days it covers.