Charging history and receipts

Finding past sessions

The History tab (in some deployments reached as Profile → Charging history) lists every completed session, newest first, each entry showing its date, Location, energy delivered, and cost. Before the first session the tab shows "Your charging history is empty" with the note "Start your first session to begin tracking your charging activity."; the list is built purely from the account's own sessions, so it is identical on any device the driver logs into.

[IMAGE: Charging history list with dated session entries]

What a session's detail view shows

Tapping a session opens its full record:

• The location and charger, including the Charger ID, which pins the session to one physical unit at a multi-charger site.
• The Transaction ID, the reference that uniquely identifies this session when contacting support or disputing a charge, more reliable than a date and location, which can match several sessions.
• Start time, Charging time, and kWh charged, the measured quantities the cost is computed from.
• The Payment method the session was charged to.
• For booked sessions, the reserved time slots and any booking fee.
• The cost breakdown, line by line. What each line means, energy, time, idle fees, booking fees, tax, and the rest, is covered in Billing and cost breakdown.

[IMAGE: Session detail view with the cost breakdown]

Getting a receipt or invoice

Two routes lead to the same document:

• Download invoice on the session's detail view saves that session's invoice directly from the app, useful for expense claims long after the original email is buried. It appears once the session has an issued invoice (paid, or partially refunded); a session with nothing invoiced, such as an estimate-only home charging session, has nothing to download.
• Invoices are also emailed automatically after each individually billed session, so a driver who never opens the history still receives every receipt.

An invoice email that seems missing is worth checking in spam first. The in-app support chat can also check the delivery status of a specific invoice email, distinguishing between one that was delivered, one that bounced, and one that was never sent, which turns "I got no invoice" into an answerable question.

[IMAGE: Session detail view with the Download invoice button]

Estimated versus settled totals

Some totals in the history are marked as estimated. The distinction is about where the number comes from:

• A settled total is read from a real, issued invoice. It is final and matches what was captured from the payment method.
• An estimated total is calculated from the session's own measurements and tariff, because no individual invoice exists for that session. This is the normal state for sessions that are never billed through the app at all, most commonly a Home charger whose electricity is paid through the household's ordinary electricity bill; the app still shows a cost so usage can be tracked, but that figure is informational and nothing is charged to a card for it. A session that simply has not been invoiced yet also shows an estimate until its invoice is issued, at which point the settled amount replaces it.

Important
An estimated total on a home charging session is not a pending charge. If the charger bills through the electricity bill rather than the app, adding or changing a card changes nothing for that charger, and the shown cost will never be captured from it.

Common questions

Which identifier should a driver quote when disputing a session? The Transaction ID from the session's detail view. It maps to exactly one session, whereas a date, location, or amount can match several.

How can a support team tell whether an invoice email actually went out? The in-app support chat checks the delivery record of the email itself and reports whether it was delivered, bounced, or never sent, so the driver does not have to argue from an empty inbox.

Why do sessions on some home chargers show a cost when no card is ever charged? Those chargers bill through the household electricity meter, outside the app. The app computes an estimated cost from the session's energy and tariff purely so consumption can be tracked; it is informational, not a transaction.

Can an estimated total differ from what eventually settles? Yes, that is why it is labeled. The estimate is computed from the session's own cost, and the settled invoice is authoritative; once the invoice exists, its amount replaces the estimate in the history.