Push Notifications

Customers → Notifications sends a push message to the drivers in your app, now or at a time you pick. Each message reaches the phone as a notification and also stays in the app's notification inbox.

At a glance

• Notifications: the tab with every notification you created.
• The search box and Send notification: find a notification by title, or create a new one.
• Type and Status: the filters of the list, for example scheduled notifications that have not gone out.
• The last update time: while a notification is going out, its status refreshes every 30 seconds.

• Title and Message: what drivers read.
• Audience and Exclusions: the conditions the notification targets, and the drivers left out.
• Created: when the notification was made, and by which admin.
• Schedule: Immediate, or Scheduled with the send time.
• Status: where the notification stands, see the table below.

Send a notification

The window walks you through three steps: the content, the audience and a summary.

1. Go to Customers → Notifications and click Send notification.
2. Enter the Title and the Message.
3. Under Schedule, pick Send immediately or Schedule for later, and click Next.
4. Add the conditions that pick the drivers, and click Next.
5. Check the notification and click Send notification.

The title can hold 50 characters and the message 120. Short messages read best on a locked phone. If you pick Schedule for later, then enter the Send date and time.

A notification sent immediately starts going out when you finish the last step. A scheduled one waits as Pending until its time.

Pick the audience

Under Include conditions, click Add condition and pick a rule. A driver receives the notification only if they match every condition you add.

Under Exclude conditions, add the drivers who must never get it, whatever the rules above say.

Audience size shows how many drivers match, out of all the drivers who can receive push messages. A driver whose phone does not accept push messages from your app is not counted.

The audience is worked out again when the notification goes out. A scheduled one also reaches drivers who match by then.

Notification statuses

Change or stop a notification

Open the menu at the end of the row.

• If the notification is Pending, then click Edit to reopen the three steps with everything filled in, or Delete to remove it.
• If the notification is In progress, then click Cancel remaining and confirm with Stop sending. Drivers already reached keep the message.

A notification that is Completed, Failed or Cancelled stays in the list and cannot be changed.

How many you can send

You can create up to 5 notifications in any 24 hours. The first step shows how many you used, for example "1 of 5 notifications used in the last 24 hours". A cancelled notification still counts, and editing one does not.

Common questions

Can I send a message to one driver? Yes. In the audience step, add the Selected users condition and pick the driver by email or name.

Why is the audience size smaller than my number of customers? It only counts drivers whose phone accepts push messages from your app. Drivers who declined them are left out.

Can I change a scheduled notification? Yes, while it is Pending. Open the menu at the end of its row and click Edit.

How do I stop a notification that is going out? Open the menu on the In progress row, click Cancel remaining and confirm with Stop sending. Drivers who already got it keep the message.

Why can I not send another notification today? You can create 5 notifications in any 24 hours. The allowance frees up as earlier notifications pass the 24 hour mark.