Session details

Selecting View Session Insights on any session opens its detail page, a complete record of a single charge. At the top, a summary bar shows the session at a glance: Session ID, date, type, user, location, charging duration, kWh charged, status, price per kWh, and total.

Below the summary, the page is organised into cards. Fleet sessions get one more than the rest.

Charging details

The physical story of the charge: location and operator, connected and disconnected times, charging start and charging end, and three separate durations that together explain how the plug time was spent:

Charging duration: the time energy was actually being delivered.
Plug in duration: the full time the cable was connected.
Idle duration: connected time after charging finished, which is what idle fees are based on.

This card also shows kWh charged, the battery's start and end state of charge (when the vehicle reports it), the time zone the session took place in, and any booked time slots.

User

Who charged: the user's ID, email, and name, plus the app they used, its version, and their phone platform. This is often the fastest route from a support ticket to the right session.

Payment

The complete money trail for the session: payment method and strategy, the pre-authorized amount and when it was authorized and released, the charged and refunded amounts, price per unit, any discount, platform and booking fees, idle fees (walk-in and booking are listed separately), subtotal, VAT, and the final total.

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Tip
When a driver disputes a charge, this card answers most questions on its own: what was reserved on their card, what was actually captured, and how the total was built up fee by fee.

Fleet

Shown only on sessions that belong to a fleet team or a member discount: the driver with their email, the charge key used, the team, the discount applied, the fleet company (or Internal for your own fleet), the car and its number plate, the odometer reading, and the state of charge the vehicle reported. Values the vehicle or the driver never reported show a dash.

The fleet list this session came from is on the Fleet sessions tab, see Fleet sessions.

Charger

The hardware involved: serial number, charger type, plug ID and plug type, brand and model, alias, and the firmware version the charger was running at the time.

Session Intelligence

This page also hosts Session Intelligence: an AI assistant that reads the charger's own event log for the session window and explains what happened: how charging started, why it ended the way it did, and whether anything needs your attention. It has its own guide: see Session Intelligence.

Common questions

When a driver disputes a charge, where do I look? The Payment card: it shows what was reserved on their card, what was captured, any refund, and how the total was built up fee by fee.

Why are there three different durations? Charging duration is the time energy actually flowed; plug in duration is the full time the cable was connected; idle duration is connected time after charging finished, which is what idle fees are based on.

How do I find out why this session failed? Click Analyse session logs on the Session Intelligence card, see the Session Intelligence guide.

Where do I see which app version the driver used? The User card shows the app, its version, and the phone platform.

Why does this session have no Fleet card? The card appears only on sessions linked to a fleet team or a member discount. A driver paying with their own card produces an ordinary session with no fleet attribution.

The Payment card says Stripe (monthly billing). What does that mean? The session ran on a private charger plug whose owner is billed once a month, so nothing was collected at the charger. See Monthly billing for plug owners.