Home charging

What a home charger is

A Home charger is a charger that belongs to one end user rather than to the public: the owner (and anyone the owner invites) controls it from the app, with live status, scheduling, sharing, and its own billing setup. Two variants extend the same idea:

A Private charger serves personal use in shared properties such as condominiums, where the owner pays for all charging on it.
A Hybrid charger stays free for its owner but can also serve paying public drivers whenever its Public sharing setting is on, turning idle time at the driveway into revenue at the location's public price.

Where it lives in the app

The home charger has its own tab, labeled Home in most deployments, Dedicated in others, or something else entirely; the feature behind the label is the same. The tab shows the charger with a live status such as "Ready to use", "Connected to vehicle", "Charging", or "Temporarily offline", and charging is started from here with Start charging, no map or QR code involved.

[IMAGE: Home tab showing the owner's charger with live status and Start charging]

The two billing modes

Every home charger runs in one of two billing modes, depending on whether in-app billing is enabled for that charger:

Billed through the app: each session is charged to the owner's payment method and invoiced, exactly like a session on a public charger. The pre-authorization and receipt behavior described in Payments and billing applies as usual.
On the owner's own electricity: nothing is billed through the app at all. The charger draws power through the household's electricity meter, so the cost arrives on the owner's normal electricity bill, priced at whatever the household pays its utility. Any amount the app shows for these sessions is an Estimated cost for reference, calculated from the session's own data, never an actual charge.

Important
On a meter-billed home charger, adding a card or changing the primary payment method changes nothing; there is no app-side charge for a card to affect. An "Estimated cost" label on home sessions is the visible sign of this mode, not an unpaid amount waiting to be collected.

Insights and the cost forecast

View insights (also appearing as Charger insights) opens a month-by-month history of the charger: number of sessions, energy delivered, total cost, and any refunded amount for each month, which is how an owner sees what home charging actually costs and consumes over time rather than per session.

Where available, an Upcoming forecast adds a forward view: an electricity cost forecast for the coming hours that highlights the cheapest windows to charge in. The same forecast is what Intelligent charging uses to pick the lowest-cost charging window automatically, so the two features compound: the forecast informs a manual decision, Intelligent charging automates it. Forecast prices are predictions, and the final cost can differ.

[IMAGE: Charger insights screen with usage history and the upcoming cost forecast]

Availability: the electricity cost forecast is optional per deployment.

Getting or buying a home charger

Home charger sales and installation run through the operator behind the deployment. A driver who wants one contacts the operator directly, using the contact details available in the app; the in-app support chat also provides the right contact when asked about getting a charger.

A home charger not showing up

A home charger appears in the app only after it has been linked to the account, which happens through an activation email containing a Redemption code. When an expected charger is missing:

Check email for an invite or activation message. The code inside it has to be entered in the app (under the home tab, via the add charger option) before the charger becomes visible; without that step the charger stays registered but unclaimed.
If the code was already redeemed and the charger is still missing, closing and reopening the app forces it to refresh and usually resolves it.
If no activation email ever arrived, no charger is linked to the account yet, and the operator is the one who can send the invite.

The in-app support chat can check directly whether an activation email was sent to the account, which settles quickly whether the problem is a missing invite or a missed email.

Sharing and automated charging

Two home charger capabilities have their own guides:

Charger sharing: giving up to five people access to the charger by email invite, and revoking it again.
Smart and scheduled charging: letting the charger run on a fixed schedule, or letting Intelligent charging pick the cheapest hours automatically.

Common questions

Does a hybrid charger's owner pay when the charger is shared publicly? No. Public drivers pay the location's public price for their sessions, while the owner's own charging stays free; the two are billed as what they are, revenue and own use.

How can an owner tell which billing mode their charger uses? By what the app shows for its sessions: amounts labelled as estimates mean the charger runs on the household meter, while sessions that produce invoices and card charges mean in-app billing is active. The mode is set per charger, so an owner with two chargers can see one of each.

Can home charging costs still be tracked when nothing is billed through the app? Yes, that is what the estimates and insights are for: the app calculates each session's estimated cost and aggregates usage over time, even though the actual money flows through the electricity bill.