Home chargers
Residential chargers for EV drivers charging at home: how to add one and invite the owner (by email or with an offline redemption code), how owners redeem it in the app, and what home charging includes.
A home charger is built for residential users who charge at home: scheduled charging sessions, family sharing, and home charging insights. Home chargers are managed under Charge Points → Home chargers.
How onboarding works
You create the charger in the backend and invite the owner (the EV driver). Their profile and the charger connection are created automatically when they redeem the invitation in the EOSVOLT app.
Adding a home charger
- Go to Charge Points → Home chargers.
- Click Add new home charger.
- Fill out the charger details.
- Under Owner settings, choose the invitation method:
- Add owner via email: enter the customer's email; the system sends an invitation email with a redemption code when you save.
- Add owner offline: generates a redemption code you hand to the user yourself, so the installation can be completed even before the driver has activated their EOSVOLT account. They redeem it later at their convenience.
Redeeming in the app (what the owner does)
- Open the EOSVOLT app.
- Tap the Home icon in the footer menu.
- Press the + icon in the top-right corner.
- Paste the redemption code from the email.
- Tap Continue.
The charger appears on their Home screen with all features available: scheduled charging, energy reports, and family sharing.
The Home chargers tab
The Home chargers tab lists all residential chargers linked to end users. It displays:
- Charger alias and the owner's email
- User ID
- Serial ID
- Charger model
- Price profile
- Total kWh and sessions
- Status
From this view you can also manage price profiles (see the Price Profiles guide) or add new home chargers. See Adding a Home Charger for the setup flow, and the Home Charging Troubleshooting Guide when an owner reports problems.
Billing modes
Home charging is settled through the household electricity bill.
A Price profile can be assigned to the charger for the pricing setup used in home charging.
When home charging misbehaves
See the Home Charging Troubleshooting Guide for the common issues owners report (charging not starting, app/charger state mismatch, offline mode).
Common questions
The owner never received the invitation email. What now? Check Intelligence → Email delivery for the invite's delivery status, or use Add owner offline to hand them a redemption code directly.
Can several people use one home charger? Yes, the owner can share it with family members from the app.
Can a home charger use a price profile? Yes. A Price profile can be assigned to the charger.
How does the owner charge cheaper at night? With scheduled charging in the app, or with a pricing setup that uses a Price profile.
What is the difference between a home charger and a private charger? A home charger is used for residential home charging and is settled through household electricity. A private charger belongs to a location and is the feature used when charging sessions should be billed through the app. See the Private chargers guide.
Updated 12 days ago