Home chargers

A home charger is built for residential users who charge at home: scheduled charging sessions, family sharing, and live electricity prices to reduce charging costs. Home chargers are managed under Charge Points → Home chargers.

How onboarding works

You create the charger in the backend and invite the owner (the EV driver). Their profile and the charger connection are created automatically when they redeem the invitation in the EOSVOLT app.

Adding a home charger

1. Go to Charge Points → Home chargers.
2. Click Add new home charger.
3. Fill out the charger details.
4. Under Owner settings, choose the invitation method:
   • Add owner via email: enter the customer's email; the system sends an invitation email with a redemption code when you save.
   • Add owner offline: generates a redemption code you hand to the user yourself, so the installation can be completed even before the driver has activated their EOSVOLT account. They redeem it later at their convenience.

Redeeming in the app (what the owner does)

1. Open the EOSVOLT app.
2. Tap the Home icon in the footer menu.
3. Press the + icon in the top-right corner.
4. Paste the redemption code from the email.
5. Tap Continue.

The charger appears on their Home screen with all features available: scheduled charging, energy reports, and family sharing.

The Home chargers tab

The Home chargers tab lists all residential chargers linked to end users. It displays:

• Charger alias and the owner's email
• User ID
• Serial ID
• Charger model
• Price profile and zone (e.g., DK1/DK2)
• Total kWh and sessions
• Status

From this view you can also manage price profiles (see the Price Profiles guide) or add new home chargers. See Adding a Home Charger for the setup flow, and the Home Charging Troubleshooting Guide when an owner reports problems.

Billing modes

A home charger bills in one of two ways, controlled per charger:

• Through the app: sessions are billed to the owner's payment method, like public charging.
• On the electricity bill: the platform does not charge the owner; consumption is settled through their household electricity, typically together with a price profile for live electricity prices (see Price Profiles).

When home charging misbehaves

See the Home Charging Troubleshooting Guide for the common issues owners report (charging not starting, app/charger state mismatch, offline mode).

Common questions

The owner never received the invitation email. What now? Check Intelligence → Email delivery for the invite's delivery status, or use Add owner offline to hand them a redemption code directly.

Can several people use one home charger? Yes, the owner can share it with family members from the app.

How does the owner charge cheaper at night? With scheduled charging in the app, or a price profile following live electricity prices: see Price Profiles.

What is the difference between a home charger and a private charger? Both serve one household, but a private charger belongs to a location (think condominiums), where the owner pays for all sessions. See Private chargers.