Charge keys

What a charge key is

A Charge key is a credential linked to a driver's account, most often a physical RFID card or fob, sometimes a virtual key that exists only in the app. The physical card carries nothing but a unique ID: when it is tapped on a charger's reader, the charger reports that ID to the platform, the platform matches it to the account it is registered under, and authorizes the session against that account's billing. All the intelligence lives on the platform side, which is why a key works at any charger on the network without setup, and why a deactivated key stops working everywhere at once.

Because the whole exchange happens at the charger, a charge key removes the app from the moment of charging entirely. That makes it the practical choice for fleet drivers, shared vehicles, and anyone who charges at the same places daily.

Add a charge key

1. Open Charge keys in the profile.
2. Tap Add charge keys.
3. Enter the Charge key ID number, printed on the card or fob itself. The app's own hint reads "You can find the ID on your physical charge keys."
4. Save. The key appears in the Charge keys list and is immediately linked to the account.

[IMAGE: Add charge keys screen with the Charge key ID number field]

One caveat applies at Semi-public locations: a key that is correctly registered in the app can still be refused there until the site operator has activated it for that site. A registered key failing only at one such location, while working elsewhere, points to this rather than to a problem with the key.

Redeem charge keys via a code

Operators and fleet managers can hand out keys by code instead of by card: the driver receives a Redemption code and enters it under Redeem charge keys via code in the same Charge keys area, which links the matching key or keys to the account in one step, with no ID number to type.

Important
A rejected code is not a typo problem to keep retrying. The app's own error explains the cause: the code stops working when the underlying charge key was deleted or the driver's access to it was revoked, so a fresh code has to come from whoever issued the original.

Tap to start and stop

With a key linked and active, the whole session runs at the charger:

1. Park and connect the charging cable to the vehicle.
2. Tap the card or fob on the charger's reader. The charger authenticates the key against the platform and starts charging automatically; the app is not involved.
3. Tap the same key on the reader again to stop. The cable unlocks so it can be disconnected and returned before driving off.

Fleets can go one step further with Auto Charge, where the vehicle identifies itself through the charging cable and no card is tapped at all. Auto Charge is available through fleet management only, not for public or home charging.

Use a charge key as a fleet payment method

Fleet members can select an assigned charge key as the payment method inside the app when starting a session, instead of tapping the physical key. The consequence is a different bill entirely: the session is charged to the fleet or company at the team's own rate, not to the driver's personal card. The app describes this as using "assigned charge keys as a payment method in order to take advantage of discounted rate".

Two fleet mechanics interact with this:

• Team pricing only applies when the session is paid through the assigned charge key (physical or in-app). A member discount paid by personal credit card is a separate scheme, and the two do not combine: the member discount is explicitly unavailable when paying with fleet charge keys.
• Keys in a fleet team can carry a spending limit per day, week, or month. A key that reaches its limit is disabled until the limit resets, daily at the end of the day, weekly on Sunday at midnight, or monthly at the end of the calendar month.

See Fleet and teams for how fleet billing is settled.

Availability: optional per deployment; charge keys as an in-app payment method can be used depending on the business case of the individual operator.

Deactivate or delete a lost or stolen key

Because a key's authorization is decided by the platform at every tap, not stored on the card, cutting it off is instant:

1. Open Charge keys in the profile.
2. Find the affected key in the list.
3. Deactivate or delete it.

From that moment every charger on the network refuses the key, even while someone else physically holds the card. There is no window in which a lost card keeps working, which is why deactivating immediately, rather than searching for the card first, is the right order of operations.

[IMAGE: Charge keys list with the deactivate and delete options on a key]

Common questions

Why does a registered key work everywhere except one location? Semi-public sites can require the site operator to activate a key before its first use there. The key itself is fine; the site's own activation is what is missing, and the site operator is the one to resolve it.

What happens when a fleet key hits its spending limit? The key stops authorizing sessions until the limit resets on its cycle: end of day, Sunday midnight for weekly limits, or end of the calendar month. No action from the driver restarts it early.

Can a vehicle authorize charging without any card? In fleet setups, yes: Auto Charge identifies the vehicle through the charging cable itself. It is offered through fleet management only, so it is not something an individual driver enables for public or home charging.

Does paying with a fleet charge key stack with a member discount? No. The member discount applies to sessions paid with a personal credit card, and fleet key payment uses the team's rate instead; each session gets one or the other.